How to make a claim

If your handset or tablet is:

Lost or stolen

Step 1

Note: This step is only applicable to a mobile handset. Contact your service provider within 12 hours to block your IMEI and SIM.

  1. Your service provider should have your IMEI on record otherwise you can locate the IMEI via your contract, purchase receipt or the handset original packaging/box.
  2. Remember if you've had your handset swapped under warranty than you may have a new IMEI, refer to your warranty documents.
  3. You can check if your IMEI is blocked via the Mind You Mobile Website http://www.lost.amta.org.au/.
  4. A claim will not be paid until the IMEI is successfully blocked which your network will arrange once you request it.

Step 2

Notify the police of the theft or loss. Risk Insure will require a Police Reference Number to progress your claim. If your theft or loss is a result of a criminal offence you will require a hard copy police report.

  1. NT, SA, WA, ACT, NSW - Call 131 444
  2. VIC, TAS, QLD - Contact your local Police stations

Step 3

Contact Risk Insure in order to place your claim.

  1. Contact the Risk Insure friendly Mobile Claims Team on 1300 720 082 Monday to Friday 09.00am – 06:00pm EST. Please note Risk Insure is closed on all national public holidays and weekends.
  2. Alternately fill out the Online Claim Form and a Risk Insure Claims Consultant will be in touch within 1 business day to progress your claim.

Step 4

Please note there is an applicable Excess to all Mobile Insurance claims, please refer to your Product Disclosure Statement for your applicable claim excess. The excess will only be collected by your Risk Insure Case Manager once your claim is successfully approved.

Damaged

Step 1

Contact Risk Insure in order to place your claim.

  1. Contact the Risk Insure friendly Mobile Claims Team on 1300 720 082 Monday to Friday 08.30am – 05:30pm EST. Please note Risk Insure is closed on all national public holidays and weekends.
  2. Alternately fill out the Online Claim Form and a Risk Insure Claims Consultant will be in touch within 1 business day to progress your claim.

Step 2

Please note there is an applicable Excess to all Mobile Insurance claims, please refer to your Product Disclosure Statement for your applicable claim excess. The excess will only be collected by your Risk Insure Case Manager once your claim is successfully approved.